In a grand bakery, the head baker set a master pastry chef to scrub pans, impressed by their swift hands. Sparkling dishes piled high, but the oven stayed empty, and no delicate treats were created. Customers drifted away, craving what never appeared. The lesson: Don't burden your most talented employees with low-level responsibilities when they could be doing so much more. How do you make sure your high-value employees are utilized the right way?